Join us for The Next Conversation!

Find out more information here.

Join the NHS Big Conversation
for Improvement

The NHS Big Conversation for Improvement is taking place on Wednesday 11th and Thursday 12th May 2022. It is a fully virtual (online) space and is open to everyone at no cost to join. You simply need to register in advance.

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The Big Conversation


The Big Conversation will bring people together for a range of interactive discussions, workshops and presentations, giving a space for people to talk through the challenges of the Covid-19 pandemic, explore continuous improvement opportunities and share fresh insights and ideas on how to promote the improvement of health and care for the benefit of everyone, those who experience services and those who provide them.

The Big Conversation will take

place over 2 days

  • You can choose how much or how little you can attend for.

  • Feel free to join one session or stay for the whole time.

We want to provide a space, time and environment where anyone can share innovative health and care improvements

  • That is, methods and approaches that have produced real changes for the benefit of enhancing patient and staff experiences,

  • Or changes that have improved population health, and or reduced costs.

Day 1 will have the look and feel of a “virtual conference” with presentations, health and care improvement case study sessions and skills-building improvement workshops.

Day 2 will be shaped around “open conversations” hosted by members of the audience around topics and questions that matter to them.

Register now for the NHS Big Conversation. Don’t worry you are not committed to anything formally by clicking and registering, you are just saying you are interested at this point.

Once you are registered, we will ask you to agree to us contacting you again. This will allow us to send you an email to confirm we have saved your details correctly and to tell you more about the Big Conversation plans.


We will ask you to think about how you might want to become more involved in being part of the Big Conversation and this includes:

  1. An opportunity to submit a nomination for the National Improvement Awards

  2. To ask if you would like to sign-up to lead or co-lead your own virtual session on the second day of the Big Conversation.

  3. By submitting your details through this form you are consenting to your data being shared by Aqua with event partners. We will not share your details or data with anyone outside of the event partners.


The National Improvement Awards and open conversations are open to anyone and everyone to share their successes and their ideas. There are six themes:

  1. Improving through co-production

  2. Improving health equity

  3. Service-led improvement

  4. Digitally enabled transformation

  5. Collaborating for improvement

  6. Spreading change and improvement across systems

Improving through co-production

Describe how co-production has resulted in successful improvements to services and how they are delivered or how they have put co-production at the centre of how the system learns and embeds change. The panel is keen to hear how people who use services, their carers and your communities have been involved as equal partners from the start.


Improving health equity

Tell us how you have challenged health inequalities and delivered services that positively influence health equity (fair access).This award recognises improved services for people with protected characteristics, under served groups, addresses deprivation or socioeconomic factors. Nominations are welcome from anyone who is involved working to make fair and equal access to health services for everyone. 


Service-led improvement

What are the creative and innovative ways of delivering new services and keeping services going during the Covid pandemic? This includes any examples of improvement through working differently and bringing in new ideas to keep services working. We welcome examples where service users and partners have initiated news ways to receive services and who have co-designed new initiatives with teams to make sure that those who need support receive it. We want to hear from everyone and anyone who has made a difference so that services are delivered, and care and support has been received.


Digitally enabled transformation

Share with us how digital transformation has enhanced services and improved the way we work. Examples may include how you have improved communications within your organisation and for your communities; how you have created and improved online services; how you have used data to address and improve inequalities and reach out to vulnerable people; how you have introduced digital clinical solutions to support staff and service users to access care; how you have provided virtual & remote support for the massive increased demand necessary to keep people receiving and delivering support during Covid; how you have implemented person centred, high quality e-learning & information for service users and staff. We are also keen to hear about how you ensured that people weren’t excluded from accessing services and support through proactive and positive digital inclusion practices. 


Collaborating for Improvement

Show us how collaborative working across teams, professions, organisations, sectors and boundaries improved services for those experiencing the services and for those working within the services. This could be a change that you started that is still working now; a change that made services better and from which you have shared what you did and spread your learning to help others improve too.


Spreading change and improvement across systems

This theme focuses on how people have connected and made improvements across communities and organisations to make a positive impact on services for populations. This could demonstrate application of large-scale change in the support and provision of services that involve services providers working together across a range of organisations; ideas and initiatives that improve health for a target population or whole community.